PATIENT SERVICE COORDINATOR - STROGER HOSPITAL-HIRING FAIR

Posting Salary: $24.46-$30.11 HOURLY

Cook County Health will seek to fill the positions by means of the Hiring Fair Process.

Note: Onsite interviews will be held at John H. Stroger: 1950 West Polk Street - 5th Floor, Chicago, IL 60612. The only opportunity to interview for this position will be on Wednesday, March 15th, 2023 from 9:00 am to 3:00 pm. You must attend onsite at the Hiring Fair (and sit for an interview if qualified) to be considered for the position.

As a reminder, please apply & bring your resume, driver license, and any applicable certifications
Shifts-Various

Job Summary 

Under direct supervision, the Patient Service Coordinator serves as the patient advocate in working with patients, family members and health care staff. Responsible for the coordination and resolution of patient, family or visitor concerns regarding the quality of care and services; responsible for investigating and resolving complaints in 
collaboration with physicians, nurses and administrative personnel to ensure patient satisfaction with health care and services. The coordinator will serve as an excellent customer service role model for all hospital staff.

Typical Duties
• Recognizes patient/family in congruencies with systems, treatment, or experiences at the hospital.
• Identifies/assesses the magnitude of complaints based on a pre-determined criteria, coordinate intervention, comprehensively document and accurately support databases that track and trend work.
• Organizes work, set priorities and multi-tasks based on policy and procedures
• Maintains objectivity and sensitivity while addressing the needs of a patient/customer and supporting the staff and services.
• Applies an understanding of the impact of illness/hospitalization on human development and culture.
• Provides Patient Education while collaborating with staff, demonstrating customer service best practices, functioning advocate, and promote patient rights.
• Maintains poise under challenging situations and a positive dignified demeanor when working with difficult individuals.
• Works closely with Quality Assurance and Risk Management in promoting performance improvement activities and reducing liability through prompt and caring resolution of patient/family issues.
• Adheres to confidentiality practices and privacy standards.
• Participates in routine data collection and statistical analysis, and/or descriptive report writing for: Patient Rights, Patient Satisfaction, Patient Complaints, and Employee Commendations.
• Performs other duties as assigned or required.
 
Minimum Qualifications
• Associate degree in Public Health Administration or in a related health field is required (must provide original transcripts at time of interview)
• At least two (2) years of experience as a patient care advocate or in a related patient care/customer service capacity within a hospital or medical environment is required.
• Proficient in Microsoft Word and Excel is required.

Preferred Qualifications
• Bilingual English/Spanish-Preferred
• Knowledge of medical terminology--Preferred.
• Knowledge of CERNER software--Preferred.

MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF 
APPLICATION FILING.

Knowledge Skills Abilities and Other Characteristics
• Knowledge of regulatory standards specific to Patient Rights and National Safety Goals
• Demonstrate effective verbal and written communication skills using established hospital channels.
• Operate computer utilizing CERNER(Power Chart, Application Bar and Citrix software)
• Optimize teamwork principles to assure continuity and good communication during intervention
• Strong customer service skills
• Excellent interpersonal skills
• Ability to identify problems, resolve conflict and administer appropriate service recovery.
• Serves as key resource for customer service efforts and improvements
• Ability to maintain confidentiality and objectivity while addressing the needs of patients or customers
• Walk and stand for prolonged periods (up to 4-6 hours).
• Tolerate exposure to unpleasant odors

Benefits Package
• Medical, Dental, and Vision Coverage
• Basic Term Life Insurance
• Pension Plan
• Deferred Compensation Program
• Paid Holidays, Vacation, and Sick Time
• You may also qualify for the Public Service Loan Forgiveness Program (PSLF) 
For further information on our excellent benefits package, please click on the 
following link: http://www.cookcountyrisk.com/

VETERAN PREFERENCE
PLEASE READ

When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service

To take advantage of this preference a Veteran must:
• Meet the minimum qualifications for the position.
• Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, “Are you a Military Veteran?”
• Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable

OR

A copy of a valid State ID Card or Driver’s License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.

If items are not attached, you will not be eligible for Veteran Preference

VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR 
DRIVER’S LICENSE AT TIME OF INTERVIEW.

*Degrees awarded outside the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.

*Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.

*CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.

COOK COUNTY HEALTH AND HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER

About Cook County Health

ABOUT COOK COUNTY HEALTH (CCH)The Cook County Health’s mission is to deliver integrated health services with dignity and respect regardless of a patient’s ability to pay; foster partnerships with other health providers and communities to enhance the health of the public; and advocate for policies that promote the physical, mental and social wellbeing of the people of Cook County. CCH is comprised of two hospitals, John H. Stroger, Jr. Hospital and Provident Hospital, a robust network of more than a dozen community health centers, the Ruth M. Rothstein CORE Center, the Community Triage Center, the Cook County Department of Public Health, Cermak Health Services, which provides health care to individuals at the Cook County Jail and the Juvenile Temporary Detention Center, and CountyCare, a Medicaid managed care health plan.The system cares for more than 300,000 patients each year and its physicians are experts in their fields, committed to providing their patients with comprehensive, compassionate and cutting-edge care. Today, CCH is transforming the provision of health care in Cook County by promoting community-based primary and preventive care, growing an innovative, collaborative health plan and enhancing the patient experience.COOK COUNTY HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER

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