Description

SUBFUNCTION DEFINITION: Community Relations at Cincinnati Children's Hospital Medical Center serves as a point of entry into the organization as an information and resource hub that centralizes and standardizes the way we connect to the community.

Provides support to the department and team.

REPRESENTATIVE RESPONSIBILITIES

???Program
Coordinates outreach, education or health Initiatives, serving as a liaison to internal departments and community based groups and organizations. Manages partnerships schools, health organizations, and local non-profits. Plays active role in engaging external and internal partners, including employees. Supports cultural events, fairs, and initiatives that promote child health. Work closely with employees, departments, organizations on community engagement and health education and promotion. Supports internal workgroups and community-based committees. Designs and maintains databases, spreadsheets and listserves. Surveys leaders participation in meetings and projects. Manage department staff satisfaction/evaluation process for sponsored events and tracking survey results via an electronic survey tool. Process and track community participation and results. Monitor and troubleshoot invoicing, payment and inventory. Create and maintain a child health advocacy database for the purpose of supporting CCHMC advocacy agenda.

???Department Support
Effectively demonstrates skills related to coordination of work, schedules, activities, information, and processes. Prioritizes tasks. Coordinates daily office operations. Manages complex calendars/schedules, including multiple individuals at several locations. Schedules travel including multiple individuals and locations. Schedules and coordinates conferences, meetings, and interviews. Coordinates conference calls, teleconferences, and video conferencing. Tracks mandatory training and other employee/department requirements; may include license monitoring. Performs advanced library searches utilizing electronic resources. Acts as liaison for coordination of physical moves. Works with outside vendors. Supports special events and programs.

???Technology
Effectively demonstrates skills related to the use of a variety of software and information systems. Uses software applications to create tables, charts, and forms. Creates or edits basic presentations. Uses electronic format to maintain schedules for multiple people. Maintains electronic files and folders. Understands the functions of software used in the department and uses this knowledge to organize information. Creates and maintains spreadsheets and databases. Produces graphs, charts, and reports from spreadsheets. Produces queries from databases and reviews data to look for variances. Uses graphics and presentation packages to create complex presentations and reports. Maintains web pages through content management system with direction from content editor. Effectively demonstrates skills related to operating office equipment and maintaining equipment and supplies. Sets up and operates audio visual equipment. Sets up and operates advanced technical equipment. Troubleshoots failure of technical equipment. Perform other duties as assigned.

???Communication
Effectively demonstrates communication skills related to conveying information. Researches information following well defined paths and responds to requests. Prioritizes multiple requests for information. Functions as a resource on department policy and processes. Acts as a liaison and works effectively with other departments, external agencies, and vendors. Troubleshoots in response to problems and poses solutions and composition of documents. Produces well written notes, documents, or messages. Prepares Powerpoint presentations for self and department staff. Formats documents for final distribution. Takes meeting minutes and formats for final review. Electronically submits prepared documents. Composes and edits correspondence, reports, and proposals. Integrates data into a cohesive report. Assists with the preparation and coordination of written documents and contracts. Reviews, prepares, and submits reports and other written documents in a timely manner.

???Customer Service
Serve as a primary point of contact and provide assistance, information and support to colleagues, community members, managers and employees. Research and participate in the resolution of questions and issues. Disseminate information. Anticipate needs, and facilitate solutions to issues in collaboration with other Community Relations staff.

Qualifications

EDUCATION/EXPERIENCE

Required:

??? High school diploma or equivalent
??? 3 - 5 years of work experience in a related job discipline

Preferred:
- Strong community engagement skills

Unique Skills:

- Competency with Microsoft Office with emphasis on PowerPoint and Excel; Project Management and Presentation Skills