Location Address:2600 Bruce B. Downs Blvd Wesley Chapel, Florida 33544
Top Reasons to Work at AdventHealth Wesley Chapel
From state- of- the- art equipment to the most intricate building details, AdventHealth Wesley Chapel was designed from the ground up to maximize healing, patient care and wellness
Recognized as leader in patient satisfaction and was named Top 100 Hospital in Modern Healthcare Magazine by IBM Watson Health
50,000 sq ft community Health & Wellness Center
Comprehensive women’s health center named Inspiration Place that incorporates female physician specialists, women’s imaging, pelvic floor and female physical therapy and a boutique spa.
Consistently named a Top Workplace in Tampa Bay by the Tampa Bay Times
AdventHealth Wesley Chapel has been named to Healthgrades Top 250 Hospitals list. This places them in the top 5% of hospitals in the country for superior clinical performance and excellence
Opened an offsite 24 bed, 24/7 emergency room in Central Pasco to better serve the emergency health needs of residents in west and central Pasco
Full Time, Day Shift
You Will Be Responsible For:
Coordinate workflow for breast imaging modalities, including continuous review of patient wait times, patient satisfaction, and communication with Radiologist.
Assure accuracy of scheduled appointments and monitors proper outpatient preparations are made for radiographic tests.
Provide front-desk support to minimize wait times and to satisfy customer service issues by assisting with checking -in patients and resolving frontline service issues.
Reviews Radiologist schedule to ensure patients are not scheduled on days they are on PDO
Monitors phone call throughput and voicemail responsiveness
Provides Service Recovery for front facing Patient Experience
Serves as “supervisory”/first point of contact within respective registration areas in effort to provide optimal support and resolve challenges that may arise.
Escalates unresolved challenges to next-level leadership in a timely manner, as needed, and ensures prompt and appropriate resolution.
Strong emphasis on providing a welcoming environment for patients and clients coming to Inspiration Place
Actively provides outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all
Supervises daily operations including opening and closing of spa
Checks spa clients in and out
Assists in developing monthly spa reports
What You Will Need:
EDUCATION AND EXPERIENCE REQUIRED:
High school diploma
One year of customer service, sales, or marketing experience
Patient Access experience or knowledge
EDUCATION AND EXPERIENCE PREFERRED:
College degree in Hospitality, Marketing, or Business
Leadership experience preferred
Inspiration Place Patient Experience Liaison, under the direction of the Director, will be responsible for assisting in the daily operations of Inspiration Place including welcoming and checking in clients for all the services provided in IP, specific focus on delivering excellent customer service ensuring the highest level of patient satisfaction. Responsibilities includes oversight of Inspiring Women program including managing yearly memberships, strategizing to promote Inspiring Women with community businesses and soliciting memberships through community events. Patient Experience Liaison will monitor imaging Powershare process as well as training and coordinating the volunteers’ schedules. Must be focused and positive and can lead and motivate staff to achieve goals and exceed guest expectations. Scheduling facility management, maintenance and IT tickets to resolve facilities issues.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.