The Medical Assistant (MA) works as a part of the Care Team with the licensed clinical staff and others to provide medical care to the patients at Community Medical Centers (CMC). The MA is responsible for conducting a number of key processes in order to provide an excellent patient experience. This includes robust calls, pre-visit chart scrubbing, red carpeting, monitoring adherence to preventive care measures and conducting the intake assessment, including medication reconciliation, vital signs, height weight and other screenings and rooming , prior to the provider visit. This position reports to and is under the general direction of the physician staff. The MA reports directly to the Lead Medical Assistant and/or the Center Manager at the site(s) of assignment for supervision and training, delivery of services and performance
evaluations. The Chief Nursing Officer (CNO) provides oversight of the clinical activities of the MA’s.
One year of experience in clinical setting and/or satisfactory completion of a medical assistant training program
High school diploma or equivalent
Bilingual in Spanish and English; written, and verbal.
Knowledge and understanding of customs, beliefs and needs of consumer group(s) served
Valid California Driver's License, proof of automobile insurance and personal transportation.
Current cardiopulmonary resuscitation certificate (CPR) or ability to obtain CPR certificate before date of hire.
Must have the ability to successfully pass CMC written proficiency test and clinical skills competency checklist during the initial orientation period.
Conducts intake assessments, including reason for visit, pertinent medical histories, medication reconciliation, vital signs, obtains consents for procedure(s) and other testing, such as vision and hearing.
Conducts pre-visit robust chart scrubbing to identify any follow-up issues, screenings or preventive care needed prior to visit.
Ensure that appropriate screening tools have been completed such as PHQ 9, Health Literacy, etc.
Ensures that the Care Team adheres to CMC’s Best Practices and conducts daily and ad hoc huddles with the Care Team.
Provides red carpeting services to all patients.
Identifies patient self-management goals during the intake process.
Prepare examination areas, immunizations, instruments, and set up for procedures
Assist in maintaining efficient patient flow, advice MA/Receptionists Leads and/or Center Manager if client wait times are greater than fifteen (15) minutes.
Provides interpretation for non-English speaking patients for providers and other staff as needed.
Give oral, intramuscular, intradermal and subcutaneous injections of immunizations as ordered by clinicians and covered under scope of practice.
Perform and record urine dips and prepare urine samples for laboratory. Instruct patients in specimen collection.
Provides normal lab results to patient only after provider has signed off. During robust chart reviews identifies any lab results not signed off by a provider.
Conducts other CLIA-waived laboratory testing’s, such as glucose, pregnancy, and rapid strep.
Perform venipuncture and capillary specimen collection for CLIA waived testing.
Processes and handles blood and /or specimens.
Performance and documentation of laboratory equipment quality control.
Record entries in the Electronic Health Record (EHR) as appropriate for both face-to-face and phone call encounters.
Ability to work independently with minimum of supervision and to take direction from different clinicians.
Function as part of a team in the provision of patient care and performance of daily activities.
Provides and strives for Excellent Patient Experience.
Assist provider and licensed nursing staff in the intake assessment of patients and patient telephone calls.
Assist in maintaining supplies in cabinets, drawers, crash carts and storage room, checking for expiration dates as applicable.
Clean and sterilize supplies as directed. Prepare and stock examination rooms for use.
Assist in reordering expendable supplies and medications.
Monitor expiration dates on autoclave and other supplies as directed.
Perform electrocardiograms as needed.
Performs spirometry testing as ordered.
Monitor medical equipment for proper function and report any suspect equipment to the Lead MA, Center Manager and/or the Director of Environmental Services.
Coordinate the referral of patients and the appropriate follow-up of referrals as directed by the nursing and clinician staff for urgent/stat referrals. Directs routine referrals to the Centralized Referral Department.
Perform individual patient education in conjunction with and as directed by the clinician staff.
Participate in outreach and follow-up activities as required.
Performs opening and closing clinic procedures.
Travel to different sites of assignment as required.
Participate in staff meetings.
Understand role in ensuring that the assigned clinic is meeting the organizations quality metrics.
Complete records of reportable diseases and monthly reports as required.
May be required to work evenings and/or weekends.
Maintain viability of vaccines and monitor vaccine refrigerator.
Perform other duties as assigned.
Knowledge, Skills and Abilities
Knowledge of medical practice and care to assist in giving patient care.
Knowledge of examination, diagnostic and treatment room procedures.
Knowledge of medical equipment and instruments to administer patient care.
Knowledge of common safety hazards and precautions to establish a safe work environment.
Skill in assisting in a variety of treatments and administration of medications as directed.
Skill in taking vital signs.
Skill in performing venipuncture and injections.
Skill in maintaining records and recording test results accurately.
Skill in developing and maintaining department quality assurance.
Skill in establishing and maintaining effective working relationships with patients, medical staff and the public.
Ability to maintain quality control standards.
Ability to react calmly and effectively in emergency situations.
Ability to interpret, adapt and apply guidelines and procedures.
Ability to communicate clearly.
Successfully demonstrates annual competency of identified skills. Completes required didactic and observational competency testing required on time.
TYPICAL PHYSICAL DEMANDS:
Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination. Involves standing and walking for long periods of time. Occasionally lifts and carries items weighing up to 35 pounds. Vision must be correctable to 20/40 and hearing must be in the normal range for telephone contacts. Requires exposure to communicable disease and bodily fluids.
TYPICAL WORKING CONDITIONS:
Frequent exposure to communicable diseases, toxic substances, medicinal preparations and other conditions common to a clinic environment.