The Substance Use Disorder (SUD) Social Worker /Case Manager Team Leader plays a vital role by providing training and technical assistance to SUD Social Workers/Case Managers regarding to the appropriate Social Workers/Case Managers workflows to ensure that SUD Counselors complete work in a standardized format. The Substance Use Disorder (SUD) Social Worker /Case Manager Team Leader utilizes a patient centered approach and effective communication to assist patients to cope with the social/emotional issues and practical arrangements related to the patient’s illness. Effective outreach and engagement strategies that establish trust and overcome barriers resulting from isolation, stigma, and the symptoms of mental health and/or substance use problems will be utilized. A sustained support model to meet basic needs and respond to individual preferences as well as trauma-informed services that restore hope will be utilized. The Substance Use Disorder (SUD) Social Worker /Case Manager Team Leader is a member of the healthcare team providing assessments, coordination, treatment planning, information and referral to community resources and other social work services. The primary goal and offered individualized intensive case management services using a multidisciplinary approach, including, but not limited to: Mental health and substance abuse assessment; health system navigation; housing and benefits advocacy; health coaching, referrals and brief treatment, pharmacy consultation and supportive counseling. The Substance Use Counselor Team Leader reports to the Associate Director of Substance Use or designated Supervisor.
Provides training and technical assistance to SUD Social Worker/Case Managers by communicating effectively by using welcoming words and proper tone of voice.
If needed administers the SUD Social Worker/Case Manager work schedules, completes time sheets and coordinate assignments of daily duties.
Upon the direction of Supervisor meets regularly with Supervisor to update and review SUD Social Worker/Case Manager practices and programs for coordination and/or modification to best meet patient needs and program process.
Upon the direction of Supervisor provides information and updates regarding SUD Social Worker/Case Manager and program process via data tracking and reports.
Upon the direction of Supervisor, Implement, monitor, and assure adherence to CMC Standardized Best Practices.
Upon the direction of Supervisor may travel to different CMC sites to attend to SUD social worker and/or case management services or to observe and/or assist fellow SUD Counselors with the SUD process.
Provides feedback to the SUD Center Manager and/or the Associate Director of Substance Use regarding to SUD Social Worker/Case Manager work performance, so that the SUD Center Manager and/or Associate Director of Substance Use can complete performance evaluations for SUD Social Worker/Case Managers.
Provides feedback to the SUD Center Manager and/or the Associate Director of Substance Use regarding to SUD Social Worker/Case Manager work performance and behavior that may need attention by the SUD Center Manager and/or the Associate Director of Substance Use regarding to SUD Counselor’s work performance to address the issues.
As needed as an observer and provide feedback if needed participates in the SUD Social Worker/Case Manager performance evaluation delivery process with the SUD Center Manager and/or the Associate Director of Substance.
Reviews timecards independently or in conjunction with SUD Center Manager and/or the Associate Director of Substance.
Consistently models and inspires high levels of integrity and lives up to commitments.
Strives to develop and expand personal knowledge, and continuously helps others increase their capability to contribute to the organization.
Meets established expectations, takes responsibility for achieving great results, and encourages others to do the same.
Displays a willingness to explore and acknowledge patient needs, expectations, and values. Responds in a way that is helpful and beyond expectation.
Uses effective communication skills and motivational interviewing techniques to obtain relevant psycho-social information from patients and families.
Identifies financial, environmental, emotional, and social factors which greatly contribute to the condition/illness or work against the ability of the patient and family/caregiver to benefit from medical and health care.
Creates and implements an efficient and sure social work treatment scheme for patients and families/caregivers based on analysis of the psycho-social factors as well as the medical illness of the patient.
Conducts home visits that would help identify the need for added equipment or service and arranges supportive services as appropriate.
Collaborates with primary care providers, the behavioral health clinician, pharmacist and other members of the treatment team through a multi- or interdisciplinary approach.
Assistance with establishing a medical home.
Assistance with obtaining primary medical care, including medical respite.
Assistance with obtaining behavioral health and/or substance abuse treatment.
Assistance with care coordination.
Outreach to home/shelter for supportive counseling & follow-up.
Assistance with obtaining SSI, public assistance
Provision of taxi vouchers and bus passes for transportation to appointments
Linkage of uninsured patients to Certified Enrollment Counselors
Linkage to emergency, transitional, and permanent housing
Linkage of chronic condition patients to health education services
Referrals to social services and community resources (e.g., legal assistance, food banks, money management)
Travel as required for training, meetings and to conduct job responsibilities.
Perform other duties as assigned
High School Diploma or GED with 6 years of experience, AA degree with 4 years of experience, Bachelor’s degree with 2 years of experience, or master’s degree. A degree in psychology, social work, or behavioral science is highly preferred. Experience should reflect progressive responsibility in social work, case management, health education, or community health service programs.
Excellent knowledge and ability to learn computer programs such as Microsoft Office, Electronic Health Records, and patient tracking software
Strong communication/motivational interviewing and psychosocial assessment skills; effectively manage caseload. Prepare written and statistical reports.
Valid California driver's license, proof of auto insurance, and personal transportation
Knowledge, Skills and Abilities:
Knowledge of principles and practices of social work and counseling techniques
Knowledge of community resources and referral agencies
Knowledge of group dynamics
Knowledge of office management principles and practices
Skill in counseling
Skill in interviewing and communicating to elicit information and cooperation from patients
Skill in establishing and maintaining effective working relationships with patients, staff, and the public
Skill in public speaking
Skill in facilitating support groups
Ability to write reports, correctly reflecting intervention and document progress
Ability to learn and explain complex policies/regulations that govern processes in specific programs.
Listens skillfully and displays a willingness and ability to acknowledge the needs, expectations, and values of others through the use of reflective listening and empathy conveyance. Responds to needs in ways that are helpful and beyond expectation.
Communicate effectively by using welcoming words, proper tone of voice, appropriate body language, eye contact and smiling with every interaction.
Ability to provide excellent customer service that is reflective of a culture that values trust and respect.
TYPICAL PHYSICAL DEMANDS:
May require sitting for long periods of time; also stooping, bending and stretching for files and supplies. May require lifting up to 25 pounds. Vision must be correctable to 20/40 and hearing must be in the normal range for telephone contacts. Requires ability to drive to outreach areas for presentations and other activities.
TYPICAL WORKING CONDITIONS:
Work is performed in an office environment. Involves frequent contact with staff, patients and the public. Some extended workdays and weekends may be required. Work may be stressful at times. May require contact with individuals with communicable diseases. May encounter individuals who are violent, abusive and/or under the influence of alcohol or drugs.