MetroWest Medical Center is the largest community health care system between Worcester and Boston. MetroWest Medical Center is committed to providing high quality, comprehensive care, at a location close to home. The 307-bed regional healthcare system includes Framingham Union Hospital, Leonard Morse Hospital in Natick and the MetroWest Wellness Center. MetroWest Medical Center has been named to the 2019 Americaâ��s 100 Best Hospitals List by Healthgrades.
Job Summary The Procedural Scheduler (Level 1) is responsible for scheduling patients for a specific department(s). The position has significant communication requirements with practice offices. The job requires excellent communication skills to build collegial relationships with surgeons physicians, patients and staff. The position may also require assisting with other areas key to the continuity of patient care.
Job Responsibilities and Major Duties
Coordination of Center Schedule â�¢ Schedules clinical procedures to promote consistent high-quality clinical care, including scheduling the correct procedure, site and supplies â�¢ Schedules and registers patients via phone interaction to organize, arrange and coordinate patient and facility needs by considering variables as diagnosis, personal resources, equipment needs, patient availability, patient need, duration of treatment, insurance eligibility, safety needs and physician orders â�¢ Obtains and enters all necessary information from physician office requesting operating room or procedure room time â�¢ Communicates patient needs and resource requirements to ensure appropriate resources are available prior to scheduling. Interprets scheduling implications or limitations â�¢ Maintains high productivity and performs efficiently, regardless of whether the work volume is high or low. Appropriately prioritizes work activities. Responds to difficult situations with self-control and a positive attitude. â�¢ Allows adequate time for each procedure including individual physician requests, room turnover and other aspects of the facility schedule â�¢ Validates credentials of providers â�¢ Works with Hospital Directors, Chief Nursing Officer and other hospital leaders to manage block time, as applicable â�¢ Assists other employees and with other duties as required
Communication and Customer Service â�¢ Communicates with hospital leadership team regarding scheduling issues. â�¢ Communicates special equipment, instrument, supply, anesthesia, and staffing requests to the hospital leadership team â�¢ Communicates with physician offices to confirm cases, identify special needs, and determine any changes that should take place â�¢ Communicates with physician offices to proactively manage dedicated time (such as block time), including anticipating scheduling changes such as additional open time (from block time releases, as applicable) or future availability. Promptly informs physician offices of hospital changes. â�¢ Builds relationships with current and new physicians by effectively communicating scheduling information â�¢ Collaborates with scheduling team, surgical clinical team and physician relations team to successfully promote scheduling opportunities â�¢ Promotes positive coworker relationships through team work and cooperation
Job Qualifications â�¢ High School Graduate diploma (or equivalent) â�¢ 1 year of scheduling experience (or related)
Job Related Skills/Competencies â�¢ Excellent planning and organizational skills, ability to handle and prioritize multiple tasks â�¢ Ability to work quickly and under pressure â�¢ Team player, willingness to help others â�¢ Excellent telephone and communication etiquette, including listening skills â�¢ Ability to be proactive, foresee problems and identify solutions â�¢ Alertness and adaptability to change in a situation â�¢ Punctual and shows a responsible and dependable pattern of attendance â�¢ Understanding of clinical terminology
Primary Location: Framingham, Massachusetts
Facility: MetroWest Framingham Union Hospital
Job Type: Full-time
Shift Type: Days
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Internal Number: 2105025717
About MetroWest Framingham Union Hospital
Tenet Healthcare Corporation (NYSE: THC) is a diversified healthcare services company headquartered in Dallas with 112,000 employees. Through an expansive care network that includes United Surgical Partners International, we operate 65 hospitals and approximately 510 other healthcare facilities, including surgical hospitals, ambulatory surgery centers, urgent care and imaging centers and other care sites and clinics. We also operate Conifer Health Solutions, which provides revenue cycle management and value-based care services to hospitals, health systems, physician practices, employers and other clients. Across the Tenet enterprise, we are united by our mission to deliver quality, compassionate care in the communities we serve.