| Job Summary As a member of the leadership team, the Director of Specialty Clinics, Stroger Hospital and Central Campus provides plans, organizes, directs and coordinates the ambulatory operations for Primary and Specialty Care clinic services to facilitate the provision of clinical and health services for patients. This position is responsible for all aspects of the development, operations, budget, and performance management of multiple clinics throughout John H. Stroger Jr. Hospital and Central Campus and for exercising direct and indirect supervision over assigned managerial, professional, technical and clerical staff. The Director recommends, develops, implements and evaluates goals, objectives, policies and procedures related to these operations in order to achieve short and long term objectives and to advance the mission of Cook County Health (CCH). The Director will facilitate, direct, and coordinate activities and programs designed to improve patient access to care that is patient centered, coordinated, high quality and cost-effective care delivery system. This position is exempt from Career Service under the CCH Personnel Rules. General Administrative Responsibilities Collective Bargaining - Review applicable Collective Bargaining Agreements and consult with Labor Relations to generate management proposals
- Participate in collective bargaining negotiations, caucus discussions and working meetings
Discipline - Document, recommend and effectuate discipline at all levels
- Work closely with labor relations and/or labor counsel to effectuate and enforce applicable Collective Bargaining Agreements
- Initiate, authorize and complete disciplinary action pursuant to CCH system rules, policies, procedures and provision of applicable collective bargaining agreements
Supervision - Direct and effectuate CCH management policies and practices
- Access and proficiently navigate CCH records system to obtain and review information necessary to execute provisions of applicable collective bargaining agreements
Management - Contribute to the management of CCH staff and CCH’ systemic development and success
- Discuss and develop CCH system policy and procedure
General Administrative Responsibilities continued - Consistently use independent judgment to identify operational staffing issues and needs and perform the following functions as necessary; hire, transfer, suspend, layoff, recall, promote, discharge, assign, direct or discipline employees pursuant to applicable Collective Bargaining Agreements
- Work with Labor Relations to discern past practice when necessary
Typical Duties Administrative Practices and Clinic Operations - Assures implementation of system-wide strategic initiatives and policies
- Participates in formulating clinical policies, setting management objectives, and developing and evaluating programs, systems and services
- Actively participates in community activities that promote CCH's mission, philosophy, and values
- Develops and maintains collaborative relationships between the Ambulatory and Community Health Network clinics and community- based organizations
- Creates a positive work environment for employees including the consistent application of personnel policies and procedures
- Contributes to the development of a workplace Culture of Safety for patient, staff and visitors
- Maximizes patient access and by creating efficient workflow and scheduling that support the delivery of high quality, efficient patient care
- Coordinates and integrates all operations including, but not limited to, Clinical services and related resource allocation’; Patient concerns and complaints; HR and Labor issues; Contracted Services; Information Technology; Patient Transportation
- Collaborates with physician leaders in all areas of responsibility
Personnel Management - Provides leadership and direction to site operations leaders/managers. Ensures adherence to administrative policies, practices, and procedures for the assigned clinic or clinics
- Supervise non clinical managers, facilities staff based at Primary and Specialty Care clinics on the central campus
- Responsible for hiring, coaching, developing, terminating, issuing discipline, conducting performance evaluations for direct reports
- Promotes collaboration while working to achieve collective outcomes; is inclusive of peers, medical staff, &/or key stakeholders when making decisions that affect operations
- In cooperation with leadership team, Director establishes performance goals for staff and conducts performance reviews on a scheduled basis
- Maintains confidentiality of all clinic administrative / office personnel records and personnel actions. Has knowledge of all employee labor disputes and grievances. Acts as management representative for any employee complaint or grievance throughout the CCH labor process
Financial Management - Develops long range financial plan and recommends annual budget with appropriate staffing levels for area of responsibility. Works with clinic managers for staffing, office supplies, equipment maintenance costs and related operating expenses
- Maintains information infrastructure that supports analysis of clinical and financial data
- Monitors all financial operations to ensure the facility utilizes its resources in a fiscally responsible manner. Authorizes purchases, distributions, contracts and other transactions within limits established
- Works in collaboration with finance on all revenue cycle processes and components
Planning and Regulatory Compliance - Responsible for promoting the patient service delivery models while maximizing patient access and flow by coordinating all clinical and office operations and workflow to staff
- Demonstrates discretion and maintains confidentiality regarding all patients’ medical and financial records
- Ensures strict compliance with all Federal and State regulatory and accrediting bodies, including, but not limited to, (Illinois Department of Public Health, Joint Commission, Medicare, OSHA, HIPPA, CLIA etc.). Responsible for assuring that all systems are in good working order at all times
Patient Experience and Operations - Oversees all aspects of patient experience to achieve high patient satisfaction ratings
- Monitors workflow of clinical and administrative staff through routine review of scheduling personnel assignments, work schedules, vacations and personal leaves, to ensure appropriate levels of staffing for clinic patient volume
Communications - Serves on committees, boards and task forces as requested by Chief Operating Officer, Stroger Hospital and Central Campus
Policies & Procedures - Establishes ongoing training for administrative staff as needed to meet objectives
- Participates in the coordination of staff credentialing process
Performs other duties as assigned Reporting Relationships Reports to the Chief Operating Officer, Stroger Hospital and Central Campus Minimum Qualifications - Master’s degree from accredited institution in Healthcare Administration or a related field preparing a candidate for administrative leadership within a clinical setting
- Seven (7) years’ experience in progressive management roles
- Five (5) years of experience in a health care administrative capacity
- Prior relevant experience in an ambulatory health care or hospital-based setting
- Thorough knowledge of legal, regulatory, ethical, managerial, organizational requirements, principles and standards of care for hospitals and healthcare systems
- Extensive experience working with physicians, nurses, technicians, and other clinicians
- Prior experience in a team environment, preferably having lead team based training initiatives
Preferred Qualifications - Licensed as a Registered Professional Nurse in the State of Illinois
- Demonstrated experience with Electronic medical record
- Experience with practice billing and revenue cycle initiatives
- Experience with managed care environment
- Prior work experience in a union environment
Knowledge, Skills, Abilities and Other Characteristics - Demonstrate the ability to work effectively with a diverse set of employees and with multiple disciplines in both clinic and administrative settings
- Has a strong performance orientation and skillful strategic thinking. Establishes clear expectations, and continuously measures performance. Maintains focus on priorities
- Proactively meets challenges and achieves solutions through collaboration
- Demonstrate the ability to analyze health care operations and make creative improvements
- Demonstrated ability to work in a team based environment, and to lead and motivate teams
- Strong interpersonal skills; Ability to establish strong working relationships and to communicate effectively with Specialty leadership team, primary care site leaders, physicians and clinicians, behavioral health team members, patients and families
- Ability to communicate in a confidential and HIPAA compliant manner
- Ability to maintain appropriate professional boundaries with all staff, trainees, and patients at all times
- Ability to demonstrate respect and sensitivity for cultural diversity, gender differences, and sexual orientation of patients and coworkers
- Strong written and verbal communication skills
- Knowledge of Microsoft Office products (Word, Excel, PowerPoint)
Physical and Environmental Demands This position is functioning within a healthcare environment. The incumbent is responsible for adherence to all hospital and department specific safety requirements. This includes but is not limited to the following policies and procedures: complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department specific engineering and work practice controls and any other work area safety precautions as specified by hospital wide policy and departmental procedures. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the personnel so classified. For purposes of the American with Disabilities Act, “Typical Duties” are essential job functions. Applicants may apply for this position by submitting a resume/ CV to the following email address: mgmtrecruit@cookcountyhhs.org When submitting a resume/CV by email, you must include the job title and posting number in the subject line of your email. Cook County Health is an equal opportunity employer. |
