Patient Access Representative - Ophthalmology

JOB TITLE: Patient Access Representative

LOCATION: GMC Woodbine

DEPARTMENT: Ophthalmology

WORK SCHEDULE: Days

WORK TYPE: Full Time

JOB SUMMARY:

Responsible for front line office support for the Ophthalmology Department.

Coordinates and performs front line office activities in an effective and efficient manner.

Directly accountable to the PAR -3 (receptionist lead) and Clinic Nurse Coordinator.

COMPETENCIES AND SKILLS:

Demonstrates competence in written, oral, and electronic communication skills (intermediate typing, keyboarding, and computer skills).

Demonstrates advanced knowledge of medical terminology, ability to read and understand insurance cards/claim forms, insurance referral and pre-certification processes, coding, EPIC applications, IDX, and SMS.

Demonstrates office skills; proficient at electronic scanning.

Demonstrates ability to work independently, set priorities, multi-task, and provide problem resolution.

Demonstrates customer service skills. Solid experience and skill needed in dealing with patients and resolving patient problems.

Demonstrates good math skills to be able to calculate fees due, deductibles, and other charges.

Ability to remain up to date regarding insurance changes.

EXPERIENCE AND/OR EDUCATION:

High School Diploma or GED required.

Minimum of 1 year Related work experience preferred.

Successful completion of Key Access Personnel (KAP) training during orientation period.

WORKING CONDITIONS/PHYSICAL DEMANDS:

Work is typically performed in an office environment.

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to successfully perform the job.

OUR PURPOSE & VALUES:

Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

GEISINGER MEDICAL CENTER: (GMC)

Located Danville, Pa., the largest tertiary/quaternary care teaching hospital in the region, is licensed for 475 beds, including 89 pediatric beds in the Janet Weis Children’s Hospital.  GMC, a Magnet Hospital, maintains the region’s only Level 1 Regional Resource Trauma Center with additional qualifications in pediatrics. GMC offers an array of highly specialized medical and surgical services, including neurosciences, cardiovascular services, transplantation, women’s health (in the Women’s Pavilion), oncology and orthopaedics.  The Hospital for Advanced Medicine serves as an integrated center for the most critical patients. Outpatient services are available on and off campus.

ABOUT GEISINGER:

One of the nation’s most innovative health services organizations, Geisinger serves more than 1.5 million patients in Pennsylvania and New Jersey. The system includes 13 hospital campuses, a nearly 600,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. Geisinger is known for its focus on caring and innovative programs including the ProvenCare® best-practice approach to maximize quality, safety and value; ProvenHealth Navigator® advanced medical home; Springboard Health® population health program to improve the health of an entire community; ProvenExperience™ to provide refunds to patients unhappy with their care experience; and Geisinger’s MyCode® Community Health Initiative, the largest healthcare system-based precision health project in the world. With more than 215,000 volunteer participants enrolled, MyCode is conducting extensive research and returning medically actionable results to participants. A physician-led organization, with approximately 32,000 employees and more than 1,800 employed physicians, Geisinger leverages an estimated $12.7 billion positive annual impact on the Pennsylvania and New Jersey economies. Repeatedly recognized nationally for integration, quality and service, Geisinger has a long-standing commitment to patient care, medical education, research and community service. For more information, visit geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality.

** Does not qualify for J-1 waiver.  We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.

*Domestic partner benefits not applicable at Geisinger Holy Spirit.