Access Improvement Specialist-Intermediate

JOB TITLE: Access Improvement Specialist-Intermediate

LOCATION: Buckhorn Office Building

DEPARTMENT: Scheduling Services

WORK SCHEDULE: Days

WORK TYPE: Full Time

JOB SUMMARY:

Responsible for processes, projects, analysis and solution design to optimally support the Geisinger Patient Access strategy across the care continuum.

Provides assistance to develop, implement and measure targeted initiatives aimed to improve Clinic, ED or hospital access, patient and staff satisfaction.

Analyzes processes, identifies problems and develops process or technology solutions to ensure organizational access targets are achieved.

Participates in project team to create, define and evaluate requirements, testing specifications, communications and training.

Documents and communicates project status to stakeholders.

COMPETENCIES AND SKILLS:

Demonstrates understanding of access components and processes related to scheduling, template management and patient list management.

Demonstrates knowledge in one or more of the following areas: training, process improvement, project management, data analysis or information systems.

Can effectively facilitate project meetings with multidisciplinary teams to achieve targeted results.

Demonstrates the ability to understand information systems, database structures, reporting software and system configuration.

Able to analyze data and trends to identify recommended course of action related to access improvement initiatives.

Demonstrates ability to communicate effectively to drive a project from concept to completion; strong presentation skills.

Able to support implementation of changes through design of user acceptance testing scenarios.

Able to educate others on access processes and create measurable assessment of process adherence.

Demonstrates strong critical thinking and problem-solving skills, requiring independent thinking and attention to detail.

Implements solutions to defined problems, builds alignment towards a solution and solicits business requirements to drive to completion

Possesses leadership and teamwork skills, as well as the ability to multi-task.

Demonstrates strong understanding of access components, and ways to improve access across the system.

Demonstrates ability to simultaneously manage and prioritize numerous requests and activities.

Demonstrates ability to work independently and effectively in a team-oriented environment including ability to maintain flexibility and composure under pressure.

Demonstrates interpersonal and written skills necessary to communicate with all levels of the organization.

EDUCATION AND/OR EXPERIENCE:

Related Bachelor’s Degree e.g., Information Systems, Improvement Methodologies (industrial/systems/management), Healthcare Management, Clinical, Public Health, Operations Research, Business Administration, Statistics, or related field required Minimum of 3 years project management and/or healthcare operations experience to deliver effective solutions required.

Or

Minimum of 7 years of relevant improvement methodology project management and/or healthcare operations experience to develop effective programs and deliver effective solutions is required.

Epic Cadence, Certified Health Access Associate (CHAA) and Lean certifications preferred

WORKING CONDITIONS/PHYSICAL DEMANDS:

Work is typically performed in an office environment.

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

About Geisinger

One of the nation’s most innovative health services organizations, Geisinger serves more than 1.5 million patients in Pennsylvania and New Jersey. The system includes 13 hospital campuses, a nearly 600,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. A physician-led organization, with approximately 32,000 employees and more than 1,800 employed physicians, Geisinger leverages an estimated $12.7 billion positive annual impact on the Pennsylvania and New Jersey economies. Repeatedly recognized nationally for integration, quality and service, Geisinger has a long-standing commitment to patient care, medical education, research and community service. For more information, visit geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.

** Does not qualify for J-1 waiver.  We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.

*Domestic partner benefits not applicable at Geisinger Holy Spirit.